Imperial wins account settings can affect which offers you receive, how support contacts you, and how loyalty features work. This guide separates confirmed controls from features that are only partly explained publicly, so you can review choices carefully before depositing. If you are comparing an account at imperial wins with other options, check the promotion terms rather than relying on headlines alone.
What VIP settings are actually published?
Imperial Wins describes its VIP Club as invitation-only. It does not publish a full tier ladder, entry thresholds, birthday rewards, account-manager rules or retention criteria. The Imperial Shop does have a separate VIP tab, but its contents were not visible while logged out. That means players should not assume that every advertised loyalty benefit is available to every account.
Separate confirmed tools from possible VIP benefits
The public information confirms points, shop access and login rewards, but it does not confirm a guaranteed VIP package. Third-party descriptions mention personal support, priority transactions and cashback of up to 20% for VIP members. Those claims should be treated as conditional until they appear in your account or in written terms.
How contact preferences work
The site provides 24/7 email support and a live-chat widget, with no telephone line listed. Public information does not show a detailed marketing-preference centre with separate switches for email, text messages and promotional notifications. You should therefore ask support how to stop marketing messages while keeping essential account, payment and responsible-gambling notices.
- Keep security, payment and verification messages enabled.
- Ask support to confirm which promotional channels can be disabled.
- Save a record of any request to change marketing preferences.
- Check whether a new promotion or VIP invitation changes your consent choice.
Imperial Wins loyalty rewards and points
Complementary Points begin accruing from midnight GMT after your first deposit. The published conversion rule gives 100 points a value of 1 EUR, USD, CAD, NZD or INR unit, with 40 points left over when 340 are converted into 3 units. Up to 100,000 points can be earned in a calendar month.
Review expiry and conversion details
Unused points are voided after 90 days without a login. Converted winnings are also subject to limits shown on the withdrawal-limits page. Login Rewards are separate: eligible members can collect coins across up to 25 reward days each month, but progress resets on the first day of the next month and requires a deposit within the previous 7 days.
| Feature | Published setting | Important condition |
|---|---|---|
| Complementary Points | 100 points = 1 currency unit | 40 points remain after 340-point conversion |
| Monthly points limit | 100,000 points | Calendar-month limit |
| Point inactivity | 90 days | Unused points are voided without a login |
| Login Rewards | Up to 25 reward days | Progress resets monthly |
Promotion controls and wagering conditions
Promotion controls matter because accepting an offer can restrict withdrawals and play. The welcome package requires a minimum €20 deposit, uses 40x wagering on the bonus plus deposit, and applies 25x wagering to free-spin winnings. The bonus is valid for up to 7 days, the maximum bet is €4 per spin, and the maximum win is €1,000.
Read the conditions before accepting
A promotion may not be credited if your balance exceeds €1, a withdrawal is pending or another bonus is connected to the deposit. Withdrawing real money before wagering is complete removes the bonus and its winnings. Bonus funds also cannot be used for sports bets. Ask support whether an offer can be declined or removed before you deposit.
- Open the full promotion terms before making the qualifying deposit.
- Check the minimum deposit, expiry date, maximum bet and win cap.
- Confirm which games and features contribute to wagering.
- Decline the offer if its restrictions do not suit your intended play.
Imperial Wins banking, crypto and jackpot expectations
Payment choices can affect both contact checks and withdrawal reviews. Published information lists cards, e-wallets, bank transfers and crypto methods, while the official terms state that most deposits are instant. Withdrawals are targeted for processing within 3 business days; cards and bank transfers may then take up to 4 business days, while e-wallets are typically instant.
KYC applies to depositing players, and identity checks may include address, payment ownership and source-of-funds evidence. A one-account rule also applies. References to an imperial wins crypto casino or imperial wins progressive jackpots should not be treated as proof of faster payments or special VIP treatment. Progressive jackpot payments may take up to 14 extra days.
| Payment method | Reported minimum | Reported timing |
|---|---|---|
| Visa or Mastercard | NZ$10 deposit | Withdrawal: 1–4 days |
| Skrill or Neteller | NZ$10 deposit | Withdrawal: 1–4 days |
| Cryptocurrency | NZ$25 deposit | Withdrawal: 1–4 days |
| Bank transfer | NZ$30 deposit | Withdrawal: 3–7 days |
Safety checks before changing your settings
Before enabling promotions or pursuing VIP status, set limits that match your budget and review the cooling-off tools. Imperial Wins publishes daily, weekly and monthly deposit, bet and loss limits. Increases or removals may involve a waiting period, while self-exclusion lasts at least one year and cannot be reversed during that period.
Imperial Wins quotes Curaçao licence OGL/2024/284/0863, but the regulator validator showed the status as “Revoked” on 21 September 2026. The site should not be described as licensed in New Zealand. You must be 18 or over. If gambling is becoming difficult to control, contact the NZ Gambling Helpline on 0800 654 655.
Practical takeaway
Use VIP settings as a way to reduce unwanted promotion, not as a promise of better returns. Confirm loyalty-point expiry, ask which messages can be switched off, and read every bonus condition before depositing. Keep payment details in your own name, complete checks promptly and use deposit or loss limits first. Clear written answers from support are more reliable than a VIP label or a promotional headline.