Closing an online casino account does not always mean every record disappears at once. For New Zealand players reviewing imperial wins the key issue is the difference between stopping access and removing personal data. This review explains what account closure can achieve, which records may still be needed for compliance, and what to ask before you submit a deletion request.
What account deletion usually means at Imperial wins
Account deletion should be treated as a request to close your player relationship, not as a promise that all information will vanish immediately. The published terms require one account per person, household, device or payment method, and the operator may need records to check identity, payments, bonuses and responsible-gambling activity.
Closure is different from temporary time-out
A time-out is designed to interrupt gambling for a set period, while self-exclusion is more serious. Imperial wins states that self-exclusion lasts at least one year and cannot be reversed during that period. After it ends, the account does not reopen automatically; the player must contact support and pass a review.
Why personal data may be retained
Online gambling operators commonly retain some information for anti-money-laundering, fraud prevention, disputes and regulatory checks. Imperial wins says KYC applies to every depositing player. Identity confirmation is required when cumulative transactions reach €2,000, and source-of-funds evidence such as payslips or bank statements may be requested.
Deletion cannot erase an unresolved payment record
If a withdrawal, chargeback, bonus dispute or identity check is still open, deleting the account may not end the process. The operator can need transaction details to complete it. Its terms also say withdrawals normally go back to the deposit method first, with a bank transfer in the player’s name sometimes required.
Imperial wins privacy choices before you close an account
Before asking for deletion, save information you may later need, including your transaction history, support conversations and responsible-gambling settings. Ask support which data will be erased, which will be retained, the reason for retention and the expected review timeframe. Support is available 24/7 by email, with live chat also offered.
A written request creates a clearer record than a chat alone. Include your registered email address, state that you want the account closed, and distinguish account closure from a personal-data access or deletion request. Do not send unnecessary identity documents through an unverified channel.
What to check before requesting Imperial wins deletion
Account closure can affect funds, rewards and promotional balances. The terms state that bonus wagering must be completed within 7 days, with 40x wagering on the bonus plus deposit and 25x on free-spin winnings. The maximum bet while wagering is €4, and bonus win caps can apply.
- Complete or cancel any pending withdrawal and ask how any remaining balance will be returned.
- Record your account currency, because changing currency may require a new account.
- Check whether points, shop coins, tournaments or promotional rewards will be forfeited.
- Remove saved payment access only after legitimate transactions have cleared.
- Request written confirmation of closure and any data that must legally remain stored.
Imperial wins retention, payments and verification records
The available terms do not provide a simple public retention schedule that tells every player exactly when each record will be deleted. That is a limitation when assessing transparency. Payment records may also involve banks, e-wallets or crypto providers, so closing the casino profile cannot control copies held by those separate services.
Processing details help explain why a request may take time. Imperial wins targets withdrawal review within 3 business days; after approval, cards and bank transfers can take up to 4 business days, while e-wallets are typically instant. The operator may charge a 15% administration fee, with a €10 minimum, when funds have not been wagered at least 3x.
How the New Zealand position affects your decision
Imperial wins is not presented here as licensed or approved in New Zealand. The site quotes Curaçao licence OGL/2024/284/0863, but the Curaçao regulator validator showed the status as “Revoked” on 21 September 2026. New Zealand’s online casino licensing system is still being established, so players should not assume local consumer protections apply.
That makes careful documentation more useful. Keep confirmation emails, screenshots of the request and evidence of any payment dispute. If gambling is becoming difficult to control, use self-exclusion rather than relying only on deletion. You can also contact gambling addiction services for support.
Practical conclusion: close the account, then confirm the data position
Imperial wins account deletion is best approached as two separate requests: first, close or self-exclude the account; second, ask what personal data will be erased and what must be retained. The available information supports a cautious approach because retention periods are not clearly set out in the material reviewed. Obtain written confirmation, resolve money matters first, and avoid creating another account to bypass a restriction.
Only adults should gamble: 18+. New Zealand’s Gambling Helpline is 0800 654 655. If you are checking an offer before closing an account, remember that claims such as an imperial wins exclusive bonus, imperial wins cashback bonus or imperial wins free bonus should be checked against the current official promotion terms, not look-alike NZ websites.
| Record or account detail | Published position |
|---|---|
| Minimum age | 18, or higher where local law sets a higher age |
| KYC trigger | Identity confirmation at €2,000 in cumulative transactions |
| Withdrawal review target | Within 3 business days |
| Card or bank transfer after approval | Up to 4 business days |
| Inactive-account fee | €5 per month after 6 months without login and 30 days’ notice |
| Self-exclusion minimum | 1 year |